Brief Summary of Duties for Heritage Museum Guides

• The Noon -2:00 PM shift should get the museum keys from the Senior Center

• Check if there is any mail for the museum and bring it downstairs.

• Put the “Open” sign out or ask custodian for assistance

• Sign into Guide Book (2 places)

• Turn on all lights (both galleries)

• Turn on both Visitor computers (there is a button in the back)

• Turn on Information Desk Computer

• Check to see if there are any telephone messages. If so, listen to them and take notes.

• Welcome Visitors

 Ask to sign the museum register

 Offer to give them a short introductory tour

 Let them know there are videos for viewing

 Let them know (politely and without pressure) that there is a voluntary donation box

 Inquire if they might have any items they might like to donate

 Let them know that there are books and calendars for sale

 At end of their visit, invite them to fill out a “Comment Card” and paste on the City of Boston map

 Invite them to take bookmarks and postcards

• If the Telephone rings, it’s ok to answer it. Usually, callers just want to know when the museum is open or where it is. After 3 rings, the answering system will give them that information anyway. The callers can also leave a message if they want additional information.

• The 2-4PM shift should shut all lights, all computers, and the TV, check the rear door to ensure its locked, and bring the keys back to the Senior Center.